What does BPO stand for

BPO stands for Business Process Outsourcing. Major corporations world wide are outsourcing to reduce costs. 

What is Outsourcing?

The transfer of business functions to an external service provider

What if I don’t like the employee’s performance?

An employee can be replaced within 1-2 weeks depending on the job description.

Do you provide training?

We provide the basic training such as: Phone skills & etiquette, customer service training, human relationship skills etc. We can provide a Team Leader to train and oversee the agents, but the company will have to provide training for the TL on product & service knowledge.

What functions can be outsourced?

Some of the functions companies can outsource are payroll, billing, customer service, transcription, commerce processing, data entry, telemarketing, web content or design, Hosting, article writing and more.

How can I manage, supervise & evaluate my employees if they’re in the Dominican Republic?

With our call center technology you will have the capabilities of monitoring every employee.

• You can see who’s on/off the phone

• How long they’ve been on/off the phone

• How calls are coming in or going out

• You can hear & record live calls

• You can view hours worked per day/week

• Daily / weekly progress report

why outsource?

Cost Reduction  

The lowering of overall cost of service to the company.ETERNITY SOLUTION can reduce your costs by 30-45% depending on how much work is outsourced.

Am I going to have the same agent and Will the agent be totally dedicated to my campaign?

YES. ETERNITY SOLUTION does not share agents between clients, projects or campaigns.

When is work performed?

Managers and customer service representatives are available Monday through Saturday from 8 a.m. to 6 p.m. EST. Our production teams work around the clock Monday through Saturday. Sunday shifts are arranged when required by client.