MARKETING SERVICES
Eternity Solution offers a range of marketing services that meet your customer needs. Our contact center services cover all aspects of customer support. Our services include Inbound & Outbound telemarketing Solutions, Help Desk Services, Computer Assistance , Live Chat Support and E-mail Support. Our service include:
Specialized call monitoring system
100% quality assurance in call recording
Progress report
-
Phone answering services
-
Order taking services
-
Product information services
-
Up-selling and cross-selling services
-
Claims processing services
-
Billing queries services
-
Sales closure services
-
Subscription services
-
Scheduling sales demos services
-
Event scheduling services
-
Payment collection services
-
Charge back handling services
-
Real time inventory status services
-
Ticketing sales subscription services
-
Rebate processing services
-
Insurance claims processing services
-
Order entry services
Inbound Telemarketing Services
Our inbound call center solutions allow companies to focus on business growth and strategy while we take care of day-to-day customer support. Our inbound service offers Toll Free Customer Service, 24-Hr Help Desk, Emergency Response and Direct Response Services, Appointment Scheduling, Telephone Answering and Web Receptionist Services. This solution offers call recording, call analysis based on multiple parameters and multi-channel access. our Inbound Call Center Services can help you achieve higher customer retention and increased profitability.
Outbound Marketing Services
Eternity’s outbound services include Telemarketing, Lead Generation, Debt Collection, Product Promotions and Customer Satisfaction. By outsourcing to us, you can drive up your marketing efforts with focused up-sell and cross-sell to your existing customer base. Our Near shore Telemarketing Services can help you leverage these competitive advantage.
-
Service Satisfaction Follow-ups
-
Database Development and Management
-
Sales Verification
-
Warm Calling/Existing Clients/Referrals
-
Cold Calling Campaigns
-
Product Promotion
-
Debt Collection
-
Welcome Call
-
B2C and B2B Customer Acquisition
-
Lead Generation
-
Appointment setting
-
Tele Surveys
-
Customer Loyalty Programs
-
Information gathering
-
Direct sales
-
Sales lead follow-up
E-mail & Chat Support Services
Eternity Solution Services include Email Support System that helps organizations to competently and promptly deal with customer via the internet. E-mail based Customer Support Services are superior to conventional telephone-based methods because of its capability to offer clear, detailed and written responses to customer demands. Organizations that outsource their Email & chat to Eternity lower call volumes, reduced voice support costs and enhanced customer satisfaction. Transform Customer Relationship Management by outsourcing your E-mail Support Services.
At Eternity Solution, we are constantly innovating our Call Center Solutions to make it real-time and result-oriented so it meets support contact center needs. Our web-based Chat Support Services help your customers to go into a greater level of detail on product and service demands.
Our satisfied clients rave about out Call Center Outsourcing not only for its cost cutting benefits but for improving their performance.
Virtual Assisting Services
Eternity’s Virtual Assistant is the secret weapon of successful people. Not just in work, but in life. We give you more time to focus on the big picture by taking care of the little details. Stuff like scheduling meetings, paying bills, and booking travel. As one of our client, you get your very own Eternity’s Virtual Assistant, a smart, college-educated U.S. based point person who works remotely as your right hand and left brain. You delegate a task and your assistant is on it.